Support

Most things can be done yourself, right away, in the app or on this website. Here's where to go.

How to reach us

• Your plan, billing or cancelling: sign in on your account page. You can upgrade, change your card, see invoices or cancel there.
• Deleting your account and data: in the app go to Settings → Delete account, or use the account deletion page (no app needed). Deletion happens immediately.
• A problem with an AI answer: tap Report under the answer, scan result, document result or diagnosis in the app, choose a reason and add a note. Reports go to the HomeKnows team for review.
• Anything else (a bug, a question, a request for a copy of your data): use Report on any answer in the app, choose Other, and describe what you need in the note. Include how we can reach you if you want a reply. A direct support email address is coming soon and will be listed here.

Common questions

The scan got something wrong. On the scan result, tap Edit and fix any field before you save. If an item was saved with wrong details, you can delete it from its item screen and scan it again.

Can I add a PDF? Not yet. Take a photo of each page of the receipt, warranty or manual instead.

Why don't I get reminder notifications on Android? Reminder notifications are not switched on for Android yet. Due and overdue tasks always show on the Home and Maintenance screens.

How do I upgrade, change or cancel my plan? Sign in on your account page and choose Upgrade or Manage subscription. See pricing for each plan's limits.

How do I delete my account? In the app: Settings → Delete account. Without the app: see delete your account. Deleting your account also cancels any active subscription.

Is there an emergency? HomeKnows can't help in an emergency. If you smell gas, hear a CO alarm, or see fire, sparking or flooding, leave and call 911 or your utility.